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Privacy Policy

Privacy Policy

We are committed to protecting your privacy and maintaining the security of any personal information you provide us with. This statement outlines how we ensure this and how we comply with legislation on data protection.

This Privacy Policy will explain any areas of our website which may affect your privacy and personal details, how they are processed, collected, managed, and stored, and how your rights under the new GDPR (General Data Protection Regulations) are protected.

1: INFORMATION WE COLLECT

We may collect personal information from you in order to fulfil your service requests. This includes email addresses, personal name, postal address, and contact numbers. Any personal information used is for the operation and fulfilment of a service requested by you.

Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing for correctness, requesting correction of errors, that information cannot be used to contact you, that information be deleted from our records, and to opt-out of communication.

We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.

2: KEEPING YOUR INFORMATION SECURE

Our servers are protected using HTTPS and SSL technology. Any data provided by you to us will be as secure as it can be. We are fully aware of our responsibilities regarding data under the Data Protection Act 1998 and the General Data Protection Regulation 2018.

If we ask an external organisation to provide a service for us we will always ensure that they have appropriate security measures in place.

3: COOKIES

This website may use cookies to better the overall experience of our users. In accordance with legislation and where necessary, this website ensures the user has the ability to accept and disable the use of cookies.

3.1: WHAT ARE COOKIES

Cookies are pieces of information which are sent from a website to your hard drive while you a viewing a site. These may be used by companies to provide a more personalised experience, for statistical purposes, or for advertisements. The use of cookies is standard practice across the internet and is undertaken by several websites.

Cookies could be either ‘persistent’ or ‘session’ cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.

As there are links to external sites, users are advised to be aware of the possible use of cookies. Where applicable and in accordance with legislation, these sites should use a cookie control system which allows the user to give explicit permission or deny the use of cookies.

3.2: WHAT WE USE COOKIES FOR

We may use cookies for a number of reasons including:

  1.       To provide a more interactive and personal user experience
  2.       For statistical purposes
  3.       To show adverts that you may be interested in and control the number of times you see them

It is important to note that disabling cookies may have a negative impact on how a site runs.

3.3: COOKIES USED BY SERVICE PROVIDERS

Third-party companies that are providing a service for us or our website may use cookies and these may be stored on your computer when you visit our website.

Google Analytics is used to analyse the use of our website. Information is gathered about website use via cookies and any information gathered is used to create reports about the use of our website. For more on Google’s privacy policy, see here.

3.4: COOKIE DISABLING

If you would like to disable the use of cookies when you visit a website you can do this from your internet browser. The links below provide instruction on how to do this. Once you click on an external link, this Privacy Policy no longer applies.

Internet Explorer

Mozilla Firefox

Google Chrome

Apple Safari

4: SOCIAL MEDIA PROFILES

We may use official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be our company before interacting with them. Our social media profiles will never ask for user passwords or personal details.

If we provide a social media service for you then you are advised to read the Privacy Policy of that services. The social media businesses that we interact with include Facebook, Instagram, Twitter, and Pinterest.

5: EXTERNAL WEB LINKS

This website contains links to external websites. We are not responsible for the privacy practices or the content on these sites. Our users are encouraged to be aware that when they leave this website they should read the privacy policy and spam policies of each website that collects personal data. This Privacy Policy applies only to the information collected by us.

6: SPAM POLICY

We are strongly against spam. We only contact our customers when they have requested to receive communication or there is a need to update you on information about services you have requested from us.

7: OTHER PRIVACY NOTICES

We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.

If you have any questions about our Privacy Policy, do not hesitate to contact us.

We may revise our Privacy Policy from time to time. Any changes that occur will be posted on the Privacy Policy page of our website.

This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.

All changes will be effective immediately.

By continuing as a client with us you are bound to the revised Privacy Policy.

This Privacy Policy was last revised in April 2018.

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Testimonials

I recently had the privilege of joining friends for a secret supper at Through the Looking Glass. The food served was exceptional, locally sourced, superbly cooked and extremely tasty. I can not recommend this venue enough.

Farm-to-table

Rachael

Great relaxed evening with excellent food.
Chic décor · Fine dining

John

We had a fabulous experience, great food, beautiful setting and friendly staff. Would thoroughly for romantic dinner for two to a group get together – takes all the stress out of entertaining!

Zoe

We had a fantastic dining experience last weekend. The food was delicious (either home-grown or produced locally), the setting and view fantastic. The table had been laid beautifully and decorated with flowers from the garden. We had a wonderful attentive waitress. I cannot wait to go again! Strongly recommend

Fiona

Group of 12 all loved every aspect! Some comments we shared:
Great relaxed atmosphere.
Excellent service.
Never felt rushed.
Perfect gap between courses to chat and make space for more very tasty, filling and beautifully presented food. All together a fab night out.
If this was come dine with me, I’d give a 10 in the taxi home.
Highly recommended by all of us.
Will book again.

Simone

Wow, so impressed. I am a compulsive diner and Through the Looking Glass comes up tops. Not a chef? You should have a Michelin star. Very unique. Alice the owner is a legend and we were also looked after by the lovely Marcella. Until the next time.
Creative cuisine · Chic décor · Stylish interior · Great food · Scenic views · Farm-to-table

Annette

From the moment we arrived we were welcomed by Alice and felt completely at home. The dining room was beautiful and felt like a fine dining experience. The menu was fresh and delicious, bring your own worked extremely well and we were topped up and served by two friendly and professional waitresses. Highly recommend for a catch up with friends or a romantic meal for two. Looking forward to returning when the summer light is back to enjoy the view!

Rebecca

Alice, you are one remarkable lady! Thank you for hosting an amazing birthday dinner for my Dad. We all had a lovely evening and devoured your delicious 3 course menu. Can’t wait to visit again! Thoroughly recommend Through the Looking Glass.
Farm-to-table · Scenic views · Stylish interior · Great food

Lisa

Had a wonderful meal at ‘Through the looking glass’ last night. Alice cooks brilliantly and both Alice and Emma were absolutely charming. Lovely setting too with great views and comfortable and elegant dining room! We came across this venue by chance on facebook, and it is a well kept secret! We are already looking forward to our next visit!
Scenic views · Cosy atmosphere · Chic décor · Creative cuisine · Great food

Caroline

Thank you Alice for a wonderful evening. on Saturday. Everyone really enjoyed it, the food was delicious and the service was just perfect.
Stylish interior · Scenic views · Cosy atmosphere · Great food

Verity

Had a lovely meal on Friday..thoroughly recommend.

Sharon

Had a really great evening last night at TTLG – great service and concept, I can’t recommend highly enough!
Oh yeah, the food!! You can tell when everything is not only fresh, but also grown and reared locally!!
Looking forward to going back.
Creative cuisine

Nathan

We had a lovely meal. I loved that we just showed up and didn’t have to think about anything more. Great food and friendly atmosphere! Thanks Alice:)!

Lynn

Fantastic private dining experience. We had a delicious three course lunch for our work Christmas party. Highly recommended.
Scenic views · Cosy atmosphere · Great food

Sam

Wow! Thank you for such a wonderful evening last night! The food was superb, with an amazing relaxed atmosphere and impeccable service. Cannot recommend enough…..will be returning very soon.

Alex

Thank you Alice and team for such a lovely evening for our late Christmas party. Everyone had a great time and as always the food was absolutely delicious and great vegan options as well. Thanks from all at Piglets Bottom Farm ?x

Jackie